Privacy Policy | Junk2Go

Effective date: 2026-04-10

1) Who we are

Junk2Go provides junk removal and cleanout services in Southwestern Ontario. If you have questions about this policy or want to exercise your privacy rights, contact our Privacy Officer at info@junk2go.ca or (226) 271-5445.

2) What information we collect

We may collect personal information you provide, including:

Contact information such as your name, email address, and phone number.
Service details such as pickup address, requested date and time, notes you provide, and city/location information.
Photos or other images you upload or send to us to review items, access paths, and job-site conditions.
Payment-related information processed through third-party payment providers. We do not store full payment card details on this website.
Technical information such as basic website usage data, IP address, browser/device information, and cookies or similar technologies where used.

3) How we use your information

To respond to inquiries and provide pricing information or quotes.
To review job photos and determine whether a job fits our service scope.
To schedule, confirm, and deliver services.
To process deposits or payments through service providers.
To communicate about bookings, changes, confirmations, invoices, and service-related issues.
To improve our operations and website, including troubleshooting and analytics where enabled.
To send promotions only where you have given consent or where permitted by law, and you can withdraw that consent at any time.

4) Consent

By submitting information to us through forms, photo uploads, email, phone, or text, you consent to our collection, use, and disclosure of your information for the purposes described in this policy, subject to applicable law. You may withdraw consent for marketing communications at any time. Withdrawal of consent may limit our ability to provide optional updates or promotions, but will not affect service-related communications needed for an active request or booking.

5) Sharing and disclosure

We may share your information only when reasonably necessary, including:

Service providers such as hosting, email, booking, photo storage, payment, and website support providers who process information on our behalf.
Payment processors such as deposit or invoice payment providers.
Legal or safety reasons, including where disclosure is required by law, court order, lawful request, or to protect our rights, customers, or property.

6) Cookies, analytics, and third-party tools

Our website may use cookies or similar technologies to function properly and to understand basic traffic patterns. If advertising or analytics tools are enabled, those services may collect usage information and set cookies according to their own practices. We may also use third-party services such as Google Maps, payment providers, and embedded media or gallery tools, which may collect technical information when you interact with them.

7) Data retention

We keep personal information only as long as reasonably necessary for the purposes above and as required for business, tax, legal, dispute-resolution, security, or record-keeping purposes.

8) Security

We use reasonable administrative, technical, and physical safeguards appropriate to the sensitivity of the information. No method of transmission over the internet or electronic storage is completely secure, so we cannot guarantee absolute security.

9) Access, correction, and privacy inquiries

You may request access to, or correction of, your personal information by contacting our Privacy Officer at info@junk2go.ca. You may also contact us to ask questions, make a complaint, or request information about our privacy practices.

10) Changes to this policy

We may update this policy from time to time. Changes are effective when posted on this page.